Thinking Mobile First

Woman holding phone

Google says people are 5 times more likely to leave a site if it isn’t mobile-friendly.


The world has gone mobile and whether your site is mobile-friendly and in need of a little user experience optimization or needs a full redesign, the time has come to start thinking mobile first. Today, most people are using a mobile device to search. In fact, as early as 2015 Google said “more Google searches take place on mobile devices than on computers in 10 countries including the US and Japan.” Considering this reality, Google is experimenting with making their index mobile-first to better serve the growing majority of their users.

Mobile-First Indexing

Google announced the roll out of a mobile-first index back in November of 2016. What this basically means is that they are actively moving their algorithms away from looking at the desktop version of a page’s content to evaluate its relevance and instead looking to the mobile content on the page. Though still in an experimental phase, they soon plan to “primarily use the mobile version of a site’s content to rank pages from that site, to understand structured data, and to show snippets from those pages in our results.”

Taking Pictures for the Web

A 16 x 9 photo

Step Back, Not In

If you’re like most people, you often use your smart phone to take photographs of family and friends for immeditate posting on Facebook or Instagram. And like everyone, you usually compose those photographs “tight in the frame,” meaning you crop them as you shoot using the camera’s viewfinder, then send them straight out to social media.

But if you’re shooting pictures for a website, using this method can waste your time and create tremendous headaches, regardless of whether you are designing the site yourself or turning the images over to a professional web developer. The reason why is that you can’t determine at the time you take your photographs just exactly how they might be used on the web. And if you shoot your photos too tightly in the frame, there is a good chance they will be unusable on your website.

So instead of stepping forward to frame your images tightly in the camera’s view finder, step back so you create sufficient padding around all four sides of the primary focal subject. This way, you’ll have greater flexibility when laying out images with your site’s written content.

Storytelling for Web Marketing

Storytelling reveals meaning without committing the error of defining it.
— Hannah Arendt

Homer's Odyssey
A scene from Homer’s Odyssey.

Storytelling is one of the most basic of human instincts. From Neanderthal cave paintings to the adventures of Homer’s Odyssey and Iliad, early human history is filled with our need to educate and delight others through stories. We all tell them to share our adventures of everyday life, and we all relish the craftsmanship of master storytellers like Mark Twain and Garrison Keillor.

What you may not know is how important storytelling can be in marketing your own business on the Web. Back in January, Entrepreneur magazine featured an article called How to Become Your Company’s Storyteller to demonstrate how important storytelling is to enhancing any company’s brand on the Internet. We’ve all seen the obligatory “About Us” page on most business web sites. But these pages often fail to connect with readers because they are generally filled with vacuous marketing language instead of compelling narratives about how the business started and grew to meet its customers’ needs. In telling such stories, you not only tell your customers what your business can do for them, you also boost your online ethos—how trustworthy or credible others perceive you to be.

Avoiding The Shallows

I recently returned from vacation down South, which included two nights camping with a good friend along the Chattooga River on the border between Georgia and South Carolina. During that time, I was reminded of how important quiet and solitude are to achieving balance in our lives. Before I left, I had spent two months teaching courses at the local university and getting my business off the ground, and all work days and most weekends were spent with my nose in a computer screen chasing information around the Web.

Needless to say, all of that intense online work caused a lot of stress to accumulate in my brain and in the muscles of my face and shoulders. Luckily, they were no match for two days of fishing and good conversation around a campfire. Now that I’m back in the saddle again, I’m determined to strike a better balance in the demands of my online work, and so I thought I’d talk about the apps and tools I use to manage my time and balance my workload.

Search Engine Optimization Demystified

Book cover of Marketing in the Age of Google

I take some pride in knowing a thing or two about search engine optimization (SEO), the fine art of making websites their most visible to Google and other search engines. Using a combination of content and technical strategies, I can help corporations and small businesses maximize their position within normal or “organic” search results, as opposed to those purchased ads found at the very top of a search result page.

Achieving high rankings within organic search results is not only cheaper in the long run, but it is also a much more effective form of online marketing than paid ads and provides a greater return on your investment. According to Vanessa Fox, a former Google executive and author of Marketing in the Age of Google, web searchers click on organic results 85 percent of the time, and organic results are two to six times more visible than paid ones (11). Additionally, while search queries increased 68 percent in the United States in 2009, paid clicks increased only 18 percent during that same time. Clearly, the best return on investment is with organic search results.

Responsive Design: All Screens, Large and Small

As mobile devices continue to proliferate across our digital landscape, they pose a difficult problem for website developers: how can we design sites that look great on all these different displays, ranging in size from a billboard to a postage stamp? Well, the answer is responsive design (or its first cousin, adaptive design).

What is responsive design? It’s a design method for making websites that respond or adapt to the device on which a person is viewing them (web developers may argue fine points of difference between responsive and adaptive design, but to lay persons, the two terms are fairly synonymous). Though the site you’re reading now uses a static layout, I’m currently working with a customer on a responsive site that will look great for his clients regardless of whether they’re viewing it on a 30″ HD desktop display or a Samsung Galaxy S II smartphone. Because we just began the project, I can’t show it to you live, but to get an idea of what responsive design is all about, check out the homepage below of SparkBox, a web development firm specializing in responsive design.

SparkBox home page shown on a variety of screens.

Sparkbox home page, in monitor, iPad, and smartphone screens

Google Analytics’ Visitors Flow

Google Analytics logo

Lots of small businesses have websites, but most of them probably haven’t hooked their sites up to Google Analytics, the search engine behemoth’s free visitor tracking service. For those of you who haven’t, stop reading this post right now and sign up for a Google Analytics account and insert the tracking code into each page of your site. If you don’t know how, contact your site designer or host provider and have them help you out.

Back yet? Good. Now what? Well, start by familiarizing yourself with the various reporting features in Google Analytics. There isn’t sufficient room on this site to extol all the benefits of using Google Analytics to explore your site’s traffic, so let me refer you instead to Google’s product overview video so you can better understand the value of seeing user behavior unfold before your very eyes.

One of the most impressive tools in the Google Analytics arsenal is the new Visitors Flow feature, which provides a cool way to visually analyze visitor actions on your site. For example, you can see how many people entered your site on the home page, where they went next, and what pages were most popular during their browsing sessions. When I first saw the Visitors Flow feature, I was astounded at the insight it can provide website owners into the behavior of potential customers on their site.

Is Dwolla a PayPal Killer?

Dwolla logo

A few weeks ago, a client sent me an email about a new online payment system that he was interested in exploring as an alternative to PayPal. The name of the service is Dwolla, and I had never heard of it before, despite the fact that it’s based in Iowa, my home for 12 years before moving last year to paradise. At first, I was skeptical, but when I started to look into Dwolla, I found the service had some very attractive features.

Merchant Fees

The first thing that intrigued me were the low fees Dwolla charges for digital transactions. For all transactions under $10, Dwolla charges absolutely nothing. Zippo. Nada. So micropayments like buying a latte from your local barista don’t cost anyone anything. In fact, Dwolla has an app for a variety of mobile devices, such as iPhone, iPad, iTouch, Android, and Windows 7 Phone, that allows you to locate others who accept Dwolla payments.

For purchases over $10, the charge is a flat rate of 25 cents, which sure beats the percentages that PayPal and credit card companies have been charging recently. For merchants, Dwolla provides a web-based Dwolla Merchant Kiosk for processing transactions either through a computer or smart phone.